Packaging for transportation
Keep the original packaging for safe transportation of the product to the service center.
1Service and Warranty
Support VINGA
Service and warranty maintenance of VINGA products is carried out through points of sale, as well as service centers throughout Ukraine.
For warranty requests
Make sure you have everything you need for fast and convenient warranty service
Complete package
Make sure that all components and accessories included in the package are available.
2Warranty card
Be sure to keep the warranty card, as it confirms your right to free service.
3No representative office in your city?
If there are no representative offices in your city, you can send the product for warranty service via Nova Poshta.
Shipping address
Kyiv, Nova Poshta branch No. 6 (up to 30 kg)
Recipient
COMEL LLC, EDRPOU 24083083
“Representative of COMEL company”
Contact number
Send the TTN number to
How it works
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1
Contact support
Call or write to us to agree on shipping details.
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2
Send the product via Nova Poshta
Pack the product, add the warranty card and send it to the specified address.
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3
Send the TTN number
Send the consignment note number to vinga_service@brain.ua
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4
Receive the product after repair
After service, we will send the product back in a way convenient for you.
Contact us
Choose a convenient way to get in touch
General inquiries
info@vinga.uaService center
vinga_service@brain.uaSupport phone
+380-67-512-98-48Service center addresses
Choose a city
Frequently asked questions
What is the warranty period for VINGA products?
The warranty period depends on the product category and is specified in the warranty card. Usually it ranges from 12 to 36 months.
Where are the service centers located?
Service is provided through points of sale, as well as BRAIN service centers throughout Ukraine.
How can I send a product for warranty repair if there is no representative office in my city?
Send the product via Nova Poshta to branch No. 6 in Kyiv (up to 30 kg). Recipient: COMEL LLC, EDRPOU 24083083, “Representative of COMEL company”. Send the TTN number to vinga_service@brain.ua.
What should I do if I lost the warranty card?
Contact our support service at info@vinga.ua and we will help restore the information using the device serial number.
Can I return a product?
Yes, a product of proper quality can be returned within 14 days from the date of purchase in accordance with the Law of Ukraine “On Consumer Protection”.